A 3-day Train the Trainer development programme for the European Union Aviation Safety Agency’s Subject Matter Experts at EASA HQ Cologne, 2019
Delegates said
About Philippa Hammond
Knowledge of the subject – ‘excellent’
Obvious preparation – ‘excellent’
Style and delivery – ‘excellent’
Responsiveness to group – ‘excellent’
Comments on course content, structure and delivery
‘Excellent balance’
‘Very good course!’
‘Very useful’
‘Perfect atmosphere’
‘It was just right’
‘Very good training altogether congratulations’
‘Very useful training, Philippa was a very good trainer’
‘Thank you for the great course!’
‘Absolutely relevant for instructional technique – essential recommendations provided’
‘Highly engaged and knowledgeable trainer’
‘The course duration and content was perfect’
‘Well balance between practice and theory’
‘Specially interesting where we have to deliver a presentation ourselves’
‘Individual presentations and feedback from the floor’
‘Highlights were the practical work’
“Philippa Hammond gave a regular training at EASA, called Train the Trainer.
Because we regularly present in front of large audiences or give trainings about our specialty. So the group taking this training was interested in improving their skills of connecting with the audience and to work on unconscious habits that impede with that.
I was impressed how Philippa was able to address difficult issues in a gentle manner so that our very mixed group was able to look at each other and improve each others with constructive criticism and encouragement.
The three days flew by and I was quickly realizing that, while I consider myself a good speaker, I would be able to learn from her to get a little better. All of us were non-native speakers, so the starting point was one of different styles and composure. She was able to adapt her encouragement to the authentic style, but still tweaking the way in which a person would look at each speaking event (regardless of length and preparation) as a opportunity to present him/ herself by “putting their best foot forward”.
Again, very good training with very good exercises in training methodologies, that will help me in the future to prepare even more engaging training events myself. Philippa’s liking for people and her ability to stick to a plan, while being friendly and flexible is a big strength.
I think that Philippa would be a great asset to have in any training department; in particular given the challenges of the COVID future, where most events will now be virtual and where staff has to adapt their presentation and teaching style, to rescue and ensure an acceptable level of effectiveness.”
Sarah Poralla, Aerodrome Expert at European Aviation Safety Agency
EASA Delegates
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Train the Trainer
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Train the Trainer
A three day public workshop for the Civil Aviation Authority International at Gatwick Airport
Course objectives achieved
“Thoroughly.”
“Plenty of material to consider and opportunities to put theory into practice.”
“All objectives were achieved by a practical to demonstrate application.”
“Surpassed.”
About Philippa Hammond
“Very good and knowledgeable trainer and practitioner.”
“Philippa was excellent … soft skills superb … excellent with people and delivery.”
“The instructor is very knowledgeable and imparted lots of knowledge.”
“I will definitely recommend her to any company.”
“Really pleased thanks Philippa!!”
“Very knowledgeable, personable and receptive to the audience at all stages of the course.”
“Clearly demonstrated a high level of knowledge ad expertise.”
“Approachable, knowledgeable and enthusiastic.”
“I felt inspired to learn and contribute.”
“Interesting and engaging delivery style with plenty of real world examples.”
“Philippa’s knowledge, skills and attitudes towards the group and the course were very professional, respectful and formal.”
Most useful
“Learning needs analysis work and a really well structured reminder of the different training methods that I could use.”
“Learning about how adults learn and capitalising on this.”
“Delivering training session puts into practice what was learned.”
“Feedback and transferrable skills to my day job.”
How you’ll use your new skills
“Become more of a partner in internal training development and seek to be more adaptable to audience needs.”
“I will try to apply these principles not just when training but also in every day interactions to better deliver messages.
“Consciously incorporate some techniques discussed during the course and try to improve social networking aspects of my role”
“Continue to instruct with a more focussed approach to evaluation.”
“Develop and deliver induction course’
Comments
“Very helpful refresh”
‘Constructive pragmatic sessions.”
“Excellent course … thoroughly enjoyed it thank you Philippa.”
“I really enjoyed the training.”
“Friendly atmosphere.”
“Fantastic delivery … very pleased with the outcomes.”
“Excellent training.”
“Particularly enjoyed the workshop format and methods to deliver the training material, with the emphasis on the group / delegates, rather than on the instructor.”
“Enjoyed all the group exercises and finding the answers for ourselves.”
All post course comments are from public and private sector delegates on this three day event. -
Train the Trainer
Three day programme for four delegates delivered for the Department of Civil Aviation International at Gatwick
“Extremely good course …”
“The instructor was also able to pass on lots of useful tips …”
“Excellent …”
“I enjoyed the course theoretical parts but the practical presenting brought home what was good about my performance …”
“Really enjoyed and got a lot out of the course …”
Course delegates -
Train the Trainer
Train the Trainer [Training and Instructional Techniques] three day programme for the Department of Civil Aviation, Brunei, April 2017
“Very useful! I would recommend this to everyone (not just those who work in aviation) …”
“A very good and beneficial course delivered by two outstanding instructors …”
“One of the best courses I’ve attended …”
“A very good course …”
“Lots of exercises to get everybody engaged …”
“Developing our presentations with confidence …”
“Very engaging course … everyone looks forward (to) attending …”
The delegates from the Department of Civil Aviation, Brunei -
Facilitation Skills
A one-day Public Speaking and Facilitation Skills event for the Civil Aviation Authority, Gatwick Airport, 2016
The most useful part of the course?
“Presentation skills – ie how to stand, breathe, what to do with hands …”
“Practical tips for dealing with nervousness … really good practical advice …”
What they said about Philippa
“Excellent!”
“Excellent knowledge and delivery”
“A great blend of instructional techniques” -
The Effective Facilitator
A short workshop for the trainers of Air Safety Support International (ASSI), Crawley, 2016
Most important things learned from this session?
Vernissage
Mix it up
Think about the audience and get them to articulate what they expect from the session
To ask questions
How to set the scene
The course contract
Getting people up and participating
Interesting assertiveness tips
Be patient
Get people to move around
Get people to think for themselves
Learning about differing types of personality
Remaining neutral has its benefits
Handling difficult customers
What do you plan to apply back at your job?
Get presenters to think more about their given subjects, and the best way to deliver these
A different approach – get the suggestions etc from the audience as much as possible
More use of flipcharts, use of more questions
More interactive approach to training seminars
Move away from that powerpoint
As much as possible!
About the course
Really good trainer
Lots of really good tips / examples / visual aids.
Thank you!
Very useful
Very useful toolkit for the future