My three day Train the Trainer event for aviation industry subject matter experts, October 2024

“Philippa is highly knowledgeable and delivers the course in an engaging and easy to digest manner.

[Most valuable element] Training evaluation – eye opening how companies fall short with evaluating behaviour and results.

[I will] re-write the training syllabus … and start delivering initial and recurrent training.

Will highly recommend the course to colleagues!”

Henry Beasley, Flight Ops Tech Services, Titan Airways

“[Philippa] Very experienced at providing training.

Enjoyed the practical elements including the self study, presentation and hearing others’ experiences.

[I will] develop, analyse and deliver risk based courses in the near future, using the new knowledge to make them more effective.

Strengthened my skills through well placed and constructive feedback.”

Simon Peffers, PBR Principal, Safety Performance, CAA

” Nerves addressed and felt comfortable to open up. Gave the tools to learn to facilitate.

[Philippa] Great knowledge and expertise, very professional delivery and informative.

Most useful Learning how to facilitate [and practice this in a safe environment], learning that less words is better on a PowerPoint so not just reading a script!

Opening up the opportunity for different training methods and how to utilize delegates’ knowledge whilst still being in control of the room. Don’t be afraid to raise concerns / ideas with stakeholder management.

[it was] Great to address acknowledging and dealing with nerves … how to address time management… enjoyed the facilitation skills. Very interesting.”

Eleanor Drake, Cabin crew, Titan Airways

[Philippa] Very knowledgeable, able to deliver that knowledge really well and with full engagement. Casual informative style, open and expressive.

[Most useful] How it can fit back into the workplace, chance to practice with feedback, tips on PowerPoint and feedback delivery.

[I will] Build and develop aviation training courses for ground ops, deliver engaging presentations to other departments.”

Graham Coates, Landing site manager, Devon Air Ambulance

“Very clear progress in myself from when I started the course to now.

Philippa’s knowledge is obviously very extensive. She knows what she is delivering to a deep level and I found it very impressive how she uses her own various experiences throughout life to assist in her knowledge of the subject – and to assist us.

All parts of the training were very relevant and useful but all the different facilitation techniques were particularly useful.

Absolutely will make use of all the presentation and facilitation techniques. Body language and voice, nerves. time management …

Thank you very much for the course and for sharing so much of your knowledge and experience.”

Mariana Ribeiro de Freitas, Cabin crew, Titan Airways

Responses to my two 1-Day Trainer Essentials in-house in-person training workshops for Autism Unlimited, summer 2024, transforming brilliant subject matter experts into confident, effective new trainers

Delegates are invited to consider how well aim and objectives are achieved, responses to the trainer, what was the most useful part of the workshop and how they will use their new knowledge, skills and mindsets

“Greater understanding of training delivery.”

Samantha, Registered Manager

“Philippa was very engaging and the practical approach to teaching really supported our learning … talking through the ADDIE cycle to learn about planning and implementing training … Really insightful and helpful training – lots of great tips to take away – thank you.”

Jess, Speech & Language Therapist

“I am developing a new training at present – this training will be very useful … a huge amount of learning in a relatively short space of time.”

Lisa, Clinical Music Therapist

“[Trainer] Engaging easy to listen to lots of very helpful practical advice … I’m excited to use what I’ve learnt today – soon we have parent training coming up and today’s workshop will be incredibly helpful! … A really brilliant day thank you! I feel more confident about delivering training, thank you so much!!”

Kirsten, Occupational Therapist

“[Trainer] Engaging and very interesting … Will use the process to plan next training – will find more opportunities to increase confidence in presentation … Really useful thank you.”

Charlotte, Occupational Therapist

“Achieved all expectations … Interactive and engaging … [Most useful part of the workshop] Dealing with nerves and confidence building … Enjoyed lots of group work.”

Mia, Occupational Therapist

“Great course – objectives achieved … [Trainer] Very professional and experienced personal delivery.”

Poonam, Speech & Language Therapist

“[Aim and objectives] Achieved and inspiring … [Trainer] Really good expertise and knowledge, she gave me a lot of new important information … Thank you so much It’s really important for confidence.”

Claudia

“Trainer] Really engaging, high level of knowledge and expertise, happy to answer any questions … [Most useful part of the workshop] Understanding that others feel the same way … [How will you use new knowledge, skills and mindsets] Be mindful when creating / structuring the training of how best to engage learners and hold their attention … Thank you, really engaging and useful information.”

Megan, Trainee Teacher

“[Aim and objectives Thoroughly explained, all met … [Trainer] very engaging and confidently explained everything … [Most useful part of the workshop] Learning how people learn 702010% / the Addy cycle … prep for training beforehand, structuring training, making training engaging and interactive … Enjoyed group work activities and opportunity to get involved.”

Libby, Teacher

“[Aim and objectives] Fully achieved … [Trainer] First class … [Will] Share with training team and put in practise immediately … Would like to book for more sessions.”

Donna

“(Objectives achieved) Extremely well …(Trainer) Very knowledgeable, engaging – great ideas to take away to my training …A great day.”

AJ, Positive Behaviour Support Assistant

“(Will) Stop using ‘ummmmm’ when thinking before speaking … “

Joshua, Trainer

“(Trainer) Very confident and engaging … (Most useful) Body language, different techniques for facilitation.”

Ruth, Class Teacher

“(Most useful) practicing different types of delivery … (Will) use more facilitator techniques.”

Becs, Training Coordinator

“Day was well structured – great to spend some time thinking about you as a trainer … (Trainer) very knowledgeable … clear concise communication … (Will) review our evaluation process to support business and trainers … Brilliant course.”

Claire, Training Manager and Senior People Partner

Congratulations to my client, Emmy Award winner Faye Aydin on her latest award, Makeup Artist of the Year 2025 at the North England Hair and Beauty Awards.

Faye contacted me to help her polish her public speaking skills, to prepare for her hair and makeup team leadership role.

–

Philippa Hammond

Learning, Development and Performance Consultant | Trainer | Facilitator

I created a three tier Coaching and Feedback Skills Development Programme for the trainers, officers, managers and team members of The Pensions Regulator’s Customer Support, Development and Intelligence teams, March 2024

“Since the training, there have been some really good examples! There are different dynamics, they are now more comfortable giving feedback as well as receiving it … they are talking about how feedback is changing in their team … definitely more talk about it and how and when we could give feedback, including where something positive happens … the training has helped to promote that … they enjoyed it, were really complimentary about it … you can see where it made a difference. Really positive about it.”

Mike, Head of Team

“There has been a discernible difference in the way feedback is used. It has moved away from just being a process. There is more of a desire to receive the correct type of feedback now since the training. I think the training has reinforced that feedback is a positive thing and helps us all improve. Team members are engaged in this process and have had positive comments around the training and how it can be implemented.”

Carol, Management Principal

“I enjoyed this and learned even from the approach that you adopted – the tiered ‘gold/silver/bronze’ approach… I think your experience really did come through and this is why it was shared more widely … I felt that we are on safer ground than we were previously before you arrived and delivered the training … Part of this success was bringing everyone on the journey … really embraced fully adopting a ‘coaching culture’… has elevated coaching to a frequent topic of conversation and one which we all now have a vested interest in! … I also feel confident from the specific T/T/T session on Coaching & Feedback, to now deliver this where required… change in behaviour here I would say; directly as a result of your influence!”

John, Learning & Development Team

My in-person in-house 3 day Train the Trainer programme. Nov 2022

“Very professional. Obvious high knowledge on the topic. Would recommend anyone to attend one of your courses.

Being mentored from day 1 to be able to stand up in front of a room is a testament to the training received.

(I will) change my delivery of training material from the previous regimented military way I was previously taught!!”

Roddy MacDonald, Chief Pilot and Head of Training, Qinetiq

“V. well resourced, practised and delivered in confident and interesting style.

The facilitation section using different techniques to explain was v. clever!

(I intend) to develop and reform our training attitude at our company.

Well run, friendly, atmosphere.”

Emily Curnow Pilot, Isles of Scilly Skybus

“We talked about development of interpersonal skills which was very valuable.

(Trainer knowledge, expertise, delivery style etc) Excellent”

Eva Wilkinson, Safety Performance Manager, CAA

“Enjoyed the confidence gained to present material during the course”

Neil Tait, Airworthiness Surveyor, CAA

“Very good knowledge, very professional and a good friendly delivery style. Open to questions and provided clarification to queries as and when requested.

Interactive techniques and demonstrating other ways of delivering training and keep delegates engaged away from PowerPoint.

(I will) be more interactive with delegates, use different delivery methods and try not to slip back into the potentially easier route of just reusing handed down PowerPoint material.

A well structured and varied three days.”

Adam Skinner, Design and Certification Specialist, CAA

“Depth of experience. Very knowledgeable.

Very valuable on a personal level.”

Phillip Hewer, Airworthiness Surveyor, CAA

“Cannot fault in any way. Knowledge was incredible, approach and delivery style warming, engaging and extremely clear.

Planning, structure techniques were very useful in assisting with preparing material.”

Steve Oliver, Airworthiness Surveyor, CAA

“Philippa’s attention to detail, knowledge of style has shown me how to be a professional trainer, very impressed with her course.”

Damien Gilbert, Power Plant Training Engineer, Rolls Royce

“(I will) further my journey to gain my goal of becoming an instructor. I will continue to improve and gain further skills from what I received these last few days.”

Stephen Gormley, Technical Supervisor, Cumberland Platforms

“Clearly knows the subject inside out, great delivery style and expertise.

It has helped to handle my nerves. Brilliant tips for a varied presentation / training course.

I have been asked to become an SME and part of that will be to give training in the subject.

I liked that it was not death by PowerPoint. It was great, thankyou.”

Sara Glastonbury, Airworthiness Surveyor, CAA

3-day programme July 2022

“All objectives achieved … [Trainer] High knowledge, high expertise. Perfect delivery style.”

Igor Panic, Captain, Air Astana

“All objectives were met to a level more than I thought possible in the time of available.

Clear and obvious knowledge demonstrated with an enviable delivery style of ease and flow.

Obvious confidence improvement – tools and skills to manage legacy training I have inherited.

I will find it easy to create content.

Constant participation methods were a big help.”

Michael Blake, Technical Trainer, Lufthansa

“I arrived as a complete novice and feel I have learnt from all the objectives.

The delivery style was very friendly and encouraging. Philippa’s knowledge shows as her presentation is very free flowing.

Most useful – The constant practise of speaking in front of groups

I plan to apply for a new job or career as an instructor.

I have thoroughly enjoyed the entire course and the 3 days have flown by thank you.”

James Harris, B1 Aircraft Engineer

“[Trainer] Very relaxed confident personable knowledgeable – put all the delegates at ease and a visible improvement in all of us

(I will use) all the confidence and speaking bits, presentation etc every week, and the training / powerpoint stuff where I can

I really enjoyed the course, will recommend to other surveyors.”

Paul Harris, Airworthiness Surveyor, CAA

My 2-day Train the Trainer event for the Civil Aviation Authority

‘a brilliant two days!’

‘ … very well put together and excellent delivery.’

‘…absolutely on point.’

‘Lots of helpful activities and ideas, and a very engaging two days.’

‘ … timing duration of exercises was great.’

‘ … good balance of content and practical …’

‘Very engaging – lots of participation and getting everyone involved.’

‘ … very good presentation and facilitation.’

‘I suggest that all who represent the CAA externally attend. I also suggest that all who deliver internal sessions do the same. The downsides of poor training experience are too great to leave things to chance.’

‘Thanks Philippa for a brilliant two days! I am always keen for feedback and it was great to have this detail and multiple opportunities… great to have a refresher and presented in an engaging and authoritative way.’

CAAI delegates